If you placed the order as a guest, we recommend that you check your spam or junk mail folder.
If you are registered on our site, you can check the status of your orders at any time by logging in and clicking on the person icon at the top right and then on "My account". You will see one of the following statuses next to the order number:
- Processing: this means that the order has been successful. Once the payment process is complete, meaning Panini has received the payment, you will receive a confirmation email. Also check your email's junk folder.
- CanceledPostFinance: something went wrong in the payment process and the transaction has been cancelled for security reasons. Your order was not successful but the products are still in your cart. You can click on the cart image in the top right of the screen and repeat the checkout.
- Complete: your order is complete and the products you paid for are on their way to you.